Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Support
  1. Support
  2. Support-Desk

Support-Desk

Jederzeit gut betreut.

  • Support

    Bitte geben sie uns ein paar Informationen zu ihrem Problem

Erforderliche Felder sind mit einem Sternchen markiert.*
Dateien ziehen und ablegen, Screenshots einfügen oder Anhänge durchsuchen
Unterstützt von Jira Service Management
{"xsrfToken":"3c517b00c704c42eb3f3a0cfd2b717045f67741d_lout","branding":{"id":"2","key":"help","name":"Support-Desk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#00de01","headerLinkHoverBGColor":"#00de01","headerBadgeColor":"#00de01"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/6a7adf23-be91-441e-875b-55015a8cf40e/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMTYzOWE2Mi1iNDE1LTQ2NTgtYWNiNy04OTUyNGFlZThlZTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZhN2FkZjIzLWJlOTEtNDQxZS04NzViLTU1MDE1YThjZjQwZSI6WyJyZWFkIl19LCJleHAiOjE3ODAzMzU2NjksIm5iZiI6MTc4MDMzNTA2OX0.cuRh2SQlAhdvQMA5fYolbNH4sdejcwVWAUr5NEKCE2E&client=f1639a62-b415-4658-acb7-89524aee8ee5&mode=fit","logoId":"6a7adf23-be91-441e-875b-55015a8cf40e","isLogoAvailable":true,"helpCenterTitle":"Willkommen beim Support","sharedPortalName":"Support","userInitialAnnouncementHeader":"Herzlich Willkommen auf dem HELP-Desk der digitalgedacht","userInitialAnnouncementMessageWiki":"<p>bitte beachten Sie, dass unser Service und Support während der Pfingstferien in den kommenden zwei Wochen urlaubsbedingt eingeschränkt verfügbar ist.<br> Dadurch kann es zu verlängerten Reaktionszeiten bei Anfragen und Supportfällen kommen.</p>\n<p>Wir bemühen uns selbstverständlich, alle Anliegen schnellstmöglich zu bearbeiten.</p>\n<p>Vielen Dank für Ihr Verständnis.</p>","translations":{"de-DE":{"helpCenterTitle":"Willkommen beim Support","sharedPortalName":"Support","announcementHeader":"Herzlich Willkommen auf dem HELP-Desk der digitalgedacht","announcementMessage":"bitte beachten Sie, dass unser Service und Support während der Pfingstferien in den kommenden zwei Wochen urlaubsbedingt eingeschränkt verfügbar ist.\nDadurch kann es zu verlängerten Reaktionszeiten bei Anfragen und Supportfällen kommen.\n\nWir bemühen uns selbstverständlich, alle Anliegen schnellstmöglich zu bearbeiten.\n\nVielen Dank für Ihr Verständnis.","localeDisplayName":"Deutsch (Deutschland)"},"en-US":{"helpCenterTitle":"Welcome to Support","sharedPortalName":"Support","localeDisplayName":"Englisch (Vereinigte Staaten)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"de-DE","portalThemeColor":"#343a40","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMTYzOWE2Mi1iNDE1LTQ2NTgtYWNiNy04OTUyNGFlZThlZTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3ODAzMzU2NjksIm5iZiI6MTc4MDMzNTA2OX0.sXha_3DC9hJP3pN26SGGV5BnFjtf-mc57tpoP-wHrCw&client=f1639a62-b415-4658-acb7-89524aee8ee5&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#FFFFFF","topBarTextColor":"#172B4D","hasTopBarBeenSplit":true},"portal":{"id":"2","key":"help","projectId":10000,"serviceDeskId":2,"name":"Support-Desk","description":"<p>Jederzeit gut betreut.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"50","name":"Support","descriptionHtml":"","callToAction":"Support","introHtml":"<p>Bitte geben sie uns ein paar Informationen zu ihrem Problem</p>","icon":10472,"iconUrl":"https://support.jira.digitalgedacht.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[6],"key":""},{"id":"20","name":"Anfrage per E-Mail","descriptionHtml":"","callToAction":"Anfrage per E-Mail","introHtml":"<p>Anfrage von Ihrem E-Mail-Support-Kanal erhalten.</p>","icon":10527,"iconUrl":"https://support.jira.digitalgedacht.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"49","name":"Bug melden","descriptionHtml":"","callToAction":"Bug melden","introHtml":"<p>Berichten Sie uns von den aufgetretenen Problemen.</p>","icon":10545,"iconUrl":"https://support.jira.digitalgedacht.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"24","name":"Ein Systemproblem melden","descriptionHtml":"","callToAction":"Ein Systemproblem melden","introHtml":"<p>Teilen Sie uns mit, wenn etwas nicht korrekt funktioniert. Wir bemühen uns, das Problem schnell zu beheben.</p>","icon":10521,"iconUrl":"https://support.jira.digitalgedacht.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"28","name":"Eine Überprüfung nach Vorfällen erstellen","descriptionHtml":"","callToAction":"Eine Überprüfung nach Vorfällen erstellen","introHtml":"<p>Dokumentieren und teilen Sie Erkenntnisse, die Sie aus einem Vorfall gewonnen haben, damit er in Zukunft nicht wieder auftritt.</p>","icon":10523,"iconUrl":"https://support.jira.digitalgedacht.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"25","name":"Melden fehlerhafter Hardware","descriptionHtml":"","callToAction":"Melden fehlerhafter Hardware","introHtml":"<p>Melden Sie Hardware, die fehlerhaft oder außer Betrieb ist, z.&nbsp;B. einen defekten Computerbildschirm oder einen beschädigten Server.</p>","icon":10512,"iconUrl":"https://support.jira.digitalgedacht.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"27","name":"Untersuchung eines Problems","descriptionHtml":"","callToAction":"Untersuchung eines Problems","introHtml":"<p>Erstellen Sie ein Problem, um die Ursache von einem oder mehreren Vorfällen zu verfolgen.</p>","icon":10520,"iconUrl":"https://support.jira.digitalgedacht.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"26","name":"Verbesserungsvorschlag ","descriptionHtml":"","callToAction":"Verbesserungsvorschlag ","introHtml":"<p>Sehen Sie eine Stelle, die wir besser machen können? Wir sind ganz Ohr.</p>","icon":10528,"iconUrl":"https://support.jira.digitalgedacht.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"Anfragen"}],"orderMapping":{"9":[49,24,26],"6":[50],"10":[24,25,26],"7":[25]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"992c8541-9b32-37fb-b718-4fbba74617cd","appLinkName":"","appLinkUrl":"","spaceKey":"HELP","spaceName":"HELP","spaceUrl":"","isServer":false},"labels":[],"projectKey":"HELP","serviceDeskId":2,"kbLinkDomainURLs":["https://digitalgedacht.atlassian.net","https://support.jira.digitalgedacht.de"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HELP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Deutsch (Deutschland)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMTYzOWE2Mi1iNDE1LTQ2NTgtYWNiNy04OTUyNGFlZThlZTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS01Njg4MDE3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4MDMzNjI2OSwibmJmIjoxNzgwMzM1MDY5LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.7sPdRXQSZfe_o2wSlDcS7VMDYuu9oFIzCPvCaTttoNc","targetCollection":"upload-user-collection--5688017","endpointUrl":"https://api.media.atlassian.com","clientId":"f1639a62-b415-4658-acb7-89524aee8ee5","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":50,"projectId":10000,"issueType":{"id":"10003","name":"[System] Service request"},"form":{"name":"Support","descriptionHtml":"","callToAction":"Support","intro":"<p>Bitte geben sie uns ein paar Informationen zu ihrem Problem</p>","instructions":"","icon":10472,"iconUrl":"https://support.jira.digitalgedacht.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"E-Mail-Bestätigung an","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10069","fieldConfigId":"10172","label":"Produkt","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10113","label":"HelferHelfer","selected":false,"children":[]},{"value":"10114","label":"Berichtswesen","selected":false,"children":[]},{"value":"10115","label":"Abrechenknecht","selected":false,"children":[]},{"value":"10143","label":"Plan4me","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Zusammenfassung","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Beschreibung","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"entitlementpicker","jiraFieldType":"com.atlassian.servicedesk.customer-context:sd-csm-entitlement","fieldId":"customfield_10067","fieldConfigId":"10170","label":"Mandant","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"autoCompleteUrl":""},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Anhang","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/50","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/50","calendarParams":{"firstDay":1,"date":"2026-06-01T19:31:09+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"992c8541-9b32-37fb-b718-4fbba74617cd","appLinkName":"","appLinkUrl":"","spaceKey":"HELP","spaceName":"HELP","spaceUrl":"","isServer":false},"labels":[],"projectKey":"HELP","serviceDeskId":2,"kbLinkDomainURLs":["https://digitalgedacht.atlassian.net","https://support.jira.digitalgedacht.de"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMTYzOWE2Mi1iNDE1LTQ2NTgtYWNiNy04OTUyNGFlZThlZTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS01Njg4MDE3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4MDMzNjI2OSwibmJmIjoxNzgwMzM1MDY5LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.7sPdRXQSZfe_o2wSlDcS7VMDYuu9oFIzCPvCaTttoNc","targetCollection":"upload-user-collection--5688017","endpointUrl":"https://api.media.atlassian.com","clientId":"f1639a62-b415-4658-acb7-89524aee8ee5","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=digitalgedacht","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"3c517b00c704c42eb3f3a0cfd2b717045f67741d_lout","baseUrl":"https://support.jira.digitalgedacht.de/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://digitalgedacht.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"f1639a62-b415-4658-acb7-89524aee8ee5","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"22c87678bddb4ce891365ea9755bfd8d","siteDefaultLanguageTag":"de-DE","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://digitalgedacht.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}